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Policy
Reservation & Cancellation

Well Being Clinic

Trademark Dr. Serrar®️ 

Medico-Aesthetic Antiaging

Massotherapy

Naturopathy (Healthy weight management)

Hammam ZinaBelle

Dear ZinaBelle Customers, We would like to inform you that due to the current labor shortage, we have had to make some changes to our booking and cancellation procedures to ensure that we can maintain an adequate level of service for the all of our customers.

 

In order to allow us to offer you the best service, we have set up an optimal reservation and cancellation system. Help us to satisfy you and to present an impeccable service to all those around you by respecting the following points:

  • Please arrive 10 minutes before the time indicated on your appointment.

  • Please send us your email and mobile number so we can confirm the appointment.

  • If you arrive late, we cannot guarantee the full treatment. In this case, several options may be available to you.

  • As a general rule, we take cancellations free of charge when respecting the cancellation policy. This allows us to offer the time slot to another person, who also wishes to receive treatment.

  • The deposit is 100% refundable on the same day of cancellation only if the cancellation policy is complied with: ​​ - 24 hours in advance (for weekday appointments: Wednesday Thursday and Friday) - 48 hours in advance: Weekend appointments: Saturdays and Sundays) Private Reservation or after 6:00 p.m. All reservations that require more than 2 hours of treatment or two technicians

  • All cancellations must be made in advance for your appointments:

                         - 24* hours in advance (for weekday appointments: Wednesday Thursday and Friday) ​

                          - 48* hours in advance:

  1. Weekend appointments: Saturdays and Sundays

  2.  Reservation after 6:00 p.m.

  3. All reservations that require more than 1 hour of treatment or one technician​​

  4.  Hammam Réservation 

- NB: Cancellation for medical reasons less than 48 hours: 50% discount on your next appointment. (on presentation of a doctor's prescription)

  • Payment 100% of the price in advance:

  1. All reservations that require more than 1 hour of treatment or two technicians

  2. Reservation after 6:00 p.m.

  3. Weekend appointments: Saturday and Sunday

  4. ​​Hammam Reservation.

  • It is refundable 100% if respecting the cancellation policy: 

                          - 24* hours in advance (for appointments on Thursdays and Fridays) 

       

                          - 48* hours in advance:

  1. All reservations that require more than 1 hour of treatment or two technicians ​​

  2. Reservation after 6:00 p.m.

  3. Weekend appointments: Saturdays and Sundays)

  4. Hammam Réservation 

*Do not hesitate to contact us for more information.

*cancellation by whatsapp 514 907 9462 (7 days a week in writing: Monday to Sunday)

*For quick answer, send message by whatsapp 514 907 9462

We offer Naturopathic consultations for Health Weight Management as well as Medico-Aesthetic care, Massage Therapy and cures including the ZinaBelle hammam. See different sections on our website: https://www.zinabelle.com

If you have private insurance you will receive a massage therapy receipt for the massage treatment and a Naturopathic receipt for the Naturopathic consultation.

 

Thank you for your understanding and support. We hope to see you soon and help you rejuvenate.

 

NB:There is policy to not disturbed the peace of client during their treatment ( massa, facia, hammam...) the kid under 4 are not allow in the clinic and slso the phone must be turn off.

For groupe reservation: cancellation one week before to advise all the technician.

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